February 12th, 2010

Z57 Client Acquisition Up 107%

http://www.exploreconsulting.com/images/portfolio/z57Logo.jpgOur partners at Z57 had an outstanding 2009; new client acquisition was up 107% over 2008. Z57 provides thousands of clients nationwide with websites, content, listings, lead capture, and web traffic generation programs. This recent growth echoes the sentiments of Inc. 5000, who named Z57 one of the country’s fastest growing privately held companies.

Last year, Z57 expanded its customer service department to enhance the client experience. Clients are pleased as well; revolutionizing the client experience resulted an 82% overall “great” ranking in feedback surveys issued after site implementations.

Z57 chose Onboard as an IDX provider in 2003 to strengthen agent value proposition and provide access to “real and accurate data” on both IDX and content services levels. What began as a simple IDX vendor relationship has evolved into a highly successful partnership. With the addition of neighborhood level content in addition to Onboard’s IDX listings, Z57 is able to provide added stickiness on agent websites, resulting in increased sales and customer value.

In its 11th year, Z57 continues to provide thousands of real estate professionals nationwide with professionally branded, top-performing, search engine optimized websites.

Congratulations to the Z57 team for their steady focus on customer satisfaction - even during the recession.

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February 10th, 2010

Looking Under the Covers at the NYC Market

The Inman Connect show in NYC this past January included a panel focused on using data to understand and forecast the NYC housing market. Sitting on the panel were two chief economists, a provider of active listings metrics, and yours truly. The room was packed, and Brian Boreo of 1000Watt Consulting led us through the presentations. We had each been asked to produce a single slide illustrating how our company looks at the marketplace.

The Panelists

Mark Fleming - Chief Economist, First American CoreLogic
Mike Simonson – Founder, Altos Research
Stan Humphries – Chief Economist, Zillow.com
And me – CIO at Onboard, Folklore and Mythology BA and Olympic Curling enthusiast

The Approach

I’m not an economist.

I am a data junkie and trend analysis enthusiast.

Stepping back, I took a moment and considered what content the other panelists were likely to focus on. All of us have access to essentially the same types of content including:

· Public records
· Listings records
· Search metrics

I surmised that Mark and Stan would likely focus on what I consider “near past actuals” by looking at sold data tends (volume, price) and perhaps listing volumes and days on market information, either as a snapshot or trended over time. This type of content paints an accurate picture of what has just happened in the marketplace, generally reflecting buyer activity on market prices sixty to ninety days aged (the typical time between agreeing on price and the transfer and recording of the transaction). The trend lines created are typically projected into the future as a predictive tool. I also figured Mike would look at listing activity metrics trends such as list price trends, price reduction activity, days on market and volumes. This listing activity content is more of a forward looking indicator as it provides information about properties that are likely to transfer in the next sixty to ninety days but relies significantly on pricing data which actually indicates what the seller thinks – or perhaps would like – their property to sell for. We’ve seen periods where list and sale price vary hugely and other times where they are close in proximity.

The analysis the panelists provide on top of this data was informative, timely and well understood by those familiar with typical housing statistics.

But I felt there were other ways to look at this…

Look at underlying factors, not end point results

At Onboard, we also look at all the numbers, statistics and trends we can in sold data, tax basis, distressed property volumes, pricing trends, listing activity and construction data. The issue with looking at these as predictors of the marketplace is that these data points all represent past activity and are, in turn, the result of buyer/seller decisions, the availability of money and other underlying factors. The key to predicting the market is in accessing the drivers that impact what a buyer/seller will do rather than looking only at what they already did.

We believe that understanding the underlying factors and then applying local market knowledge is a different and meaningful perspective that can, when combined with a hyperlocal analysis model, provide startling insight into why the market is behaving as it is and how it is likely to behave in the future. This insight must be reflected against the actual local market activity (once it occurs) on a continuous basis.

During the initial financial turmoil two years ago, we were approached by a number of private and government concerns regarding how one can identify housing risk as a local level. With Onboard’s hyperlocal modeling expertise and access to data, we were able to approach the problem from a number of directions.

Ultimately, we created a forward looking housing distress index which provides comparative information between local markets. This allowed us to look at the health or deterioration of underlying housing distress factors of any city, county or neighborhood and identify – relative to other parts of the country – how the area is likely to perform. This was a critical concern for anyone analyzing a portfolio of properties for either investment opportunity or relief direction as it provides a basis for comparing area risk. Typically this local area risk is then considered against specific property risks (mortgage details, resident credit, etc.). We looked at a large number of data points over time and found that the following – in combination – provided a locally reliable evaluation method:

· Vacancy and occupancy data
· Employment statistics
· Household income
· Change in HPI (home price index) from highest value
· At risk mortgage origination volumes

In each case, we considered the change in these values over time and the velocity of that change relative to the larger marketplace. The results were normalized to a 1 – 10 index with low values signifying indicators of continuing distress and high values indicating little or no such indicators when compared to the national landscape. We found – within reason – that these values forecasted activity in the marketplace so long as both global market factors and local knowledge was applied on top of this analysis. Global factors might currently include the federal home buying incentive and low interest rates. Local factors might include knowledge of new construction units soon to hit the market or a large factory closing.

Over the past two years we’ve compared the results of this model statistically to three, six and nine month trailing indicators (sales volume and pricing, days on market, foreclosure volumes) and found a surprisingly tight correlation.

Visualization

If that explanation left you cross-eyed, take a look at the map image below. It represents the underlying Q2 and Q3 2009 factors and we believe predict conditions for the current and near term market in NYC. When compared to the previous forecast, the model predicted the uptick in sales and the reduction in gap between list price and sale price experienced in much of the market during the recent 4th quarter.

To analyze this map, the dark areas indicate a stronger market where houses are likely to hold their value through the sales cycle, inventory is not flooded, and the number of properties in distress relative to overall inventory is likely to remain low. Lighter areas show significant downward pressures on the market. Depending on where in the market correction cycle the local market is, this could mean significant foreclosure activity will continue or simply that properties will be slow to move without some discount. It is at this point that local knowledge must be applied – something that Onboard believes the local broker and Realtor are uniquely positioned to do.

distressedpropertyindex

The level of detail here is to the neighborhood and block group level – a very fine level of analysis made possible by the application of Onboard’s geography model to all the underlying data points supported by specific spatial analysis techniques. The result is that one can see the market differences between Jamaica, Queens and the neighborhoods that border it.

What we don’t know

This model appears to work well now and for this type of volatile marketplace. This same volatility makes some traditional analysis methods (Case-Schiller, etc.) less reliable in our opinion. When the market stabilizes or during a period of rapid price increases, it is unclear whether this model will continue to offer value as a predictive tool. It is likely that we will find additional underlying factors that need to be considered during an up market.

In the meantime, it’s fun to look at….

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January 29th, 2010

Real Estate Webmasters Introduces REW IDX 3.0

We often get questions from individual agents looking to utilize our products to differentiate their websites in their respective marketplaces. Since our traditional solutions aren’t designed for individual agents, we decided to fill this need by launching our Value Added Reseller program to give agents the benefit of our content in various flavors. We package our neighborhood and home information for web developers who use their design and programming expertise to mold the data into innovative implementations that enhance user experience.

Real Estate Webmasters is a partner that does just that. REW takes our data and adds design, programming, and SEO expertise to deliver customized, cutting edge real estate websites. They allow their agents to sell based on clients’ lifestyle needs as well as extremely high-quality listing content (from both informational and visual standpoints). The neighborhood plugins REW mixes in to their offerings allows agents to display the same leading content used by the nation’s top brokerages.

The latest buzz at REW and in the agent community is about the new REW IDX 3.0 product. (See a live demo here.) This iFrameable IDX solution works with any website. It includes full lead management and IDX builder technology for customization.

REW IDX 3.0 is in beta and there are still a few more days to be a part of the testing group. Anyone (on an REW-approved MLS board) who signs up in January will have access to the product for 3 months. Those who are part of this group will save on a setup fee (normally $499) and will only have to pay for monthly features.

REW map overlay

Real Estate Webmasters' new IDX solution allows users to draw their own neighborhood boundaries during home search.

Morgan Carey’s REW blog walks you through features to pay attention to. Here are a couple of the things that make 3.0 unique in this space:

  • Polygonal parameter searches: so the user can draw their own ideal neighborhood
  • Spherical/dragable radius searches
  • Custom IDX search builder
  • Schools and amenities overlay
  • Streetview
  • New map search results pagination

The REW team believes that agents are experts in his or her markets, thus giving them back-end controls to customize their display.

You can see the full integration of Onboard’s content in the map-based amenities data as well as the “get local” tab for detailed listings.)

For any agents out there who are looking to be a part of this testing group, click here to get in before the month ends.

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January 25th, 2010

The Housing Market in 2010

Onboard CIO Peter Goldey speaks on trends that will shape the housing market in 2010:

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January 20th, 2010

Patrick Healy Chats with BHG Real Estate

Patrick Healy has been busy lately. In addition to overseeing Onboard client implementations and helping partners with strategic objectives, he was also an organizer of last week’s RE BarCamp here in New York. Patrick chatted with our friends over at Better Homes and Gardens Real Estate last week as part of a Clean Slate blog interview series with industry leaders during the Inman Connect conference.

Check out what Patrick had to say about his role at Onboard and the new Listings Web Service.

Head over to Clean Slate for more interviews and perspectives on the consumer’s new role in real estate, web analytics for RE professionals, the importance of video and more.

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January 19th, 2010

Rethinking the Real Estate Transaction

Our client Countdown to Buy has been in the news quite a bit recently. CTB operates a real estate platform based on accelerating the sales cycle of foreclosed properties. You can read more about their platform here in case you aren’t familiar.

Countdown to Buy has captured the curiosity of both buyers and sellers looking to know more about how this unique platform fits into the marketplace. Why are banks getting involved with Countdown to Buy’s efforts? How do agents fit into this model? Is this just another auction site?

Jim Hodson, Countdown to Buy’s CEO and Founder, took some time recently with National Mortgage Professional magazine to explain answers to these questions and more:

More about Countdown to Buy here:

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January 6th, 2010

Building a Listings Platform with Trust and Transparency

climbing

You may recall that in September, we announced our new Listings Web Service. Our team has been working relentlessly in Q4 to enhance this product while fostering trusting relationships with MLSs and bringing you inside our doors to understand the progressions, we as a company, have made.

Onboard began delivering IDX capabilities in early 2009. Since then, we have built direct relationships with each MLS, in our pipeline, to gain access to IDX data on behalf of our clients. We host and maintain the listings data as well as administer secure access. All of our neighborhood content is also available with various standardized search parameters. We feel these two pieces of information are vital to anyone involved in any stage of a property transaction.

As data providers we understand the importance of data integrity and potential misuse of data. We take extra measures to ensure listings on our clients’ websites are presented in compliance with MLS rules and regulations and only available to approved members of the various MLSs. We have also recently introduced additional security measures to ensure MLS data is even better-protected against unauthorized use.

Although we are not new in the real estate space, entering the world of listings presented some challenges. However, we believe in determination and perseverance, and most importantly, that the foundation of any strong and lasting relationship is built on trust and transparency. This is just one of the key ingredients to our success, which has enabled us to gain over 100 MLS boards nationwide.

Building a fully-functional and innovative Listings/IDX platform from the ground up takes time to ripen, so our team was also strategic in developing our coverage plans. Fifty percent of our coverage is concentrated in the two hottest real estate areas of the country: the West and the South.  Today, we can provide clients with access to over 1.8 million listings or roughly 50% of the estimated total U.S. inventory, a number growing each week as we continue to expand coverage.

Thousands of board-approved agents are now supported by our Listings Web Service. We look forward to providing the benefits of our one-of-a-kind Listings Web Service to even more real estate professionals in the coming year. We also look forward to building new relationships and working alongside great people supporting this effort who don’t normally get the recognition they deserve – you know who you are.

As always, feel free to reach out to me with any questions you have regarding the product itself or our coverage areas.

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December 8th, 2009

Matching Foreclosure Buyers and Sellers

YouTube Preview Image
Our client Countdown to Buy launched a matching platform today that accelerates the sales cycle of foreclosed properties. CTB uses a technology that automatically matches buyers and sellers in a real estate transaction through a time-limited process that reduces the property’s list price 1% per day. According to CTB, this matching process generally takes 60 days or less.

So what is the countdown process?

Each property is listed with an offer range. Qualified buyers bid privately and confidentially within this range. The price decreases 1% per day across the offer range. As soon as the day’s price matches a buyer’s offer, the property goes to contract immediately.

Since Countdown to Buy can do a better job explaining this model than I can, check out this video for a simple explanation on how the match process works and what happens when multiple buyers are in the mix.

CTB President Dan Connell says this new way of purchasing a home is not your typical auction model:

“We integrated the best features from the traditional real estate model and the prevailing auction method and created a next generation real estate transaction model that brings transparency, trust and a controlled urgency into the process. From the traditional model, CTB took the insights and a local knowledge of agents, inspectors, contractors, and appraisers and incorporated their roles in a much more efficient manner. From the auction model, CTB created an environment of controlled urgency, but not a manic high pressure sales environment that can potentially be manipulated.”

As of today, the pilot program features properties from Connecticut, New Jersey and New York with the potential for additional locations to be added pending negotiations with leading banks and service companies.

In an auction scenario, buyers need to quickly consume relevant information about prospective homes, especially regarding an area’s home sales trending and seasonal activity. CTB’s implementation of Onboard’s Neighborhood Navigator gives buyers all of this information instantly.

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November 16th, 2009

California Real Estate Goes Global

caimeijuIn one of the most innovative and consumer-responsive client implementations to date, global marketing firm Language Media Agency has launched Caimeiju.com, an interactive real estate portal giving Chinese homebuyers and investors  a way to explore communities in California. In just over a month since its launch, visitors from over 40 countries have visited Caimeiju.com, validating Language Media’s exploration of a niche market they considered to be both strong and underserved.

Back to the Drawing Board
The easiest thing to do in a recession is cut. Change is difficult for our industry of late adopters, sent battered back to the drawing board in search of a different outcome – often unsuccessfully, by reshuffling the same inputs. Real estate professionals have found themselves debating: how do I get ahead in a stale market? How far should I stretch my marketing strategy if it will fall on deaf broke ears?

Agile companies like Language Media Agency (LMA) realize that real estate is local, but buyers are global. And with a crafty use of technology and translation services they specialize in, Language Media has viewed the marketplace through a unique lens to meet the growing demand of Chinese-speakers looking for properties in California.

“With the downturn in the real estate market, sellers need to be creative in marketing their properties,” says the President of LMA. “They are no longer constrained to placing ads in the local newspaper or hanging flyers on front doors.”

California: A Growing Hub for Chinese Residents
Surely you are also desensitized to bleak market forecasts painting the American real estate landscape as a dry marketplace. Sellers are clinging to any signs of hope – most recently, the tax credit extension working its way through Washington.

For LMA, the downturn provided an opportunity. With Chinese being the third most spoken language in California, the forward-thinking LMA team selected a ripe market to connect with.

The Language Media team took a close look at not only the habits of Chinese-Americans, but also the international potential for Chinese investors abroad. According to LMA, the number of Chinese internet and broadband users is the highest in the world. China’s economy is climbing while most others continue to face a recession. In fact, this week’s Time magazine suggested the U.S. could learn a few things from China.

Bridging Cultural Gaps
The goal of Caimeiju is not to sell houses. LMA seeks to bridge the culture gap and provide a credible and tasteful place for US realtors and developers to reach the new and growing market.cmj32

Caimeiju combines interactive technology with localization, statistical data and community information in a way that assists Chinese readers in understanding the distinctions of each neighborhood, town and city in California.

The site is not just a hub for buyers. Real estate professionals can market their listings and services both domestically and internationally through news and blog channels on the site.

Recognizing that all consumers are not alike, LMA has stocked Caimeiju.com with supplemental lifestyle, local, education, and luxury articles to create a community among this niche market.

(While we’re discussing cultural gaps, you may be wondering how the site got its name. “Caimeiju” in simplified Chinese means ’selecting a beautiful residence’ or ’selecting an American residence’.)

Meeting the Needs of the Chinese Consumer
Implementing community information to Caimeiju.com was imperative to reaching the Chinese consumer. The diligent Chinese consumer seeks facts, data, and research rather than sales and advertising messages.

“Providing community information is a great way to provide this type of information in an unbiased fashion,” the President of LMA said.

Caimeiju is certainly not the first website in Chinese to sell houses or offer listings in California, but it is the first to provide the important community information buyers need to know when selecting a community. This differentiation for Caimeiju is crucial for shoppers looking for the best fit from across the Pacific.

LMA’s launch of Caimeiju accompanies a dynamic behavioral shift to mobile. According to a June report by Sina News Portal, 46% of Internet users in China are using mobile phones to access Internet data. Mobile Caimeiju.com users are able to access the community data quickly without installing Flash or other proprietary tools.

International SEO: A search for "Orange County" (symbols above) on Google.cn brings users to Caimeiju.

International SEO: A search for "Orange County" (characters above) leads users to Caimeiju through the site's implementation of Onboard content.

Content Services Benefits
The Onboard Content Services package LMA implemented allowed complete freedom to design and encode this data in a way that speaks to the end consumer. Aside from the inherent benefits of providing users with local information, LMA attributes these additional benefits to the addition of community data:

  • Search Engine Optimization: LMA’s content covers virtually every city and town in California. By translating and building pages for each place, Caimeiju has optimized their site for Chinese seach engines like google.cn, yahoo.cn, and baidu.cn.
  • Geo Segmentation: Caimeiju can now serve advertisers based on geographical searches. For instance, someone shopping around in the Bay Area will only see ads from local advertisers.

Technology: Friend, not Foe
Language Media Agency is clearly a forward-thinker in using technology to drum up new business and market opportunities. More importantly, LMA’s recognition of a real and growing need among Chinese and Chinese-American consumers is sure to assist international buyers who are unable get a flavor for California communities in person. Data and informatics, not marketing speak, is boosting Caimeiju in the no-BS marketplace. We salute them.

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November 16th, 2009

Onboard Powers Real Estate Mobile Apps

 

 onboard_mobile

We are excited to release, Onboard Mobile, our newest product platform providing real estate companies with access to property listings and community data, enabling their development team to create custom mobile sites and applications.

With more and more real estate companies getting into the mobile app space and having been in the business of providing real estate data for almost a decade, it only made sense for us to put a mobile platform together.

Key features  include property listings, real-time photo web service, community demographics, school information, home values, home sales trending, home sales transactions and local establishments. The platform is compliant with the most innovative GPS capabilities, such as the ability to show users the proximity to schools and nearby businesses while they are out touring homes.

Benefits of Onboard Mobile

  • Flexible Delivery and Design Control – Minimized development effort with easy access to listings (IDX content) through our secure web services platform that provides complete control over branding and user experience.
  • Minimized Cost – One trusted provider for all real estate content decreases internal coordination, maintenance, technology efforts and development expenses.
  • Local Data Integration – Easily integrate our community information with property listings for a comprehensive mobile “neighborhood.”
  • Search Continuity – Maintain consistency across websites, mobile or other applications.
  • Data Accuracy– Onboard’s data is delivered from thousands of sources and put through rigorous, unmatched quality control processes to provide our clients with the most up-to-date and accurate information on the market.
  • Support – Onboard’s data is backed with expert customer service and maintenance to ensure our clients get the maximum value from our content.

 If you have any questions regarding Onboard Mobile please contact our sales team at sales@onboardinformatics.com or call 646.747.4273.

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